Privacy Policy for HKS Construction Ltd.
Date published: 2026-02-06
Last Updated: February 6, 2026
1. Introduction
HKS CONSTRUCTION LTD. (“HKS Construction,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at hksconstruction.ca or use our services.
We are a roofing and exterior renovation company based in Calgary, Alberta, serving homeowners and businesses across Calgary and Southern Alberta. We operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), and Canada’s Anti-Spam Legislation (CASL).
By using our website, you consent to the practices described in this policy.
2. Data Controller & Contact Information
HKS CONSTRUCTION LTD. is the data controller responsible for your personal data.
Legal Name: HKS Construction Ltd.
Alberta Corporate Access Number: 2020930299
Business Number: 768184319
Legal Entity Type: Alberta Business Corporation
D-U-N-S© Number: 209080098
Registration Date: January 18, 2018
Address: 106-200 Lincoln Way SW, Calgary, Alberta T3E 7G7, Canada
General Email: contact@hksconstruction.ca
Privacy Inquiries: privacy@hksconstruction.ca
Privacy Officer: Klodian Hoxha
3. Information We Collect
Information You Provide Directly
Contact Form & Estimate Requests: When you request a free estimate, schedule a roof inspection, or contact us, we collect your full name, email address, phone number, property address, and message content.
Insurance Claim Assistance: When we assist with insurance claims for hail or storm damage, you may provide us with your insurance policy number, adjuster contact information, claim reference numbers, and property details. This information is used solely to facilitate your claim.
Client Engagements: When you become a client, we may additionally collect your billing name and address, payment information, property access instructions, and project-related photographs of your roof or exterior (including before, during, and after images).
Correspondence: Emails, phone calls, text messages, and any other communications you send to us.
Information Collected Automatically
Website Analytics: We use analytics tools to collect aggregated, non-identifying data about how visitors use our website, including pages visited, time spent on pages, referring websites, browser type and device information, and general geographic location (city/region level).
Server Log Files: Our web hosting automatically records IP addresses, browser type, date and time of visits, and pages requested. This data is used for site administration, security monitoring, and aggregate traffic analysis. It is not linked to personally identifiable information.
4. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested estimates
- Schedule and deliver roofing, exterior renovation, and related services
- Assist with insurance claim documentation and adjuster coordination
- Send project updates, appointment reminders, and service-related communications
- Send marketing communications (only with your explicit consent)
- Document project work through photography for quality assurance and warranty purposes
- Improve our website functionality and user experience
- Analyse website traffic and usage patterns
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
5. Legal Basis for Processing
Under PIPEDA and Alberta’s PIPA, we process your personal data based on:
Consent: Where you have explicitly provided consent, such as for marketing communications or project photography used on our website or social media. You may withdraw your consent at any time.
Contract Performance: Processing necessary to fulfill our contractual obligations to you, such as providing roofing or exterior renovation services you have requested.
Legal Obligation: Processing required by applicable laws or regulations, including Workers’ Compensation Board reporting, building permit applications, and warranty registration.
6. Email Communications and CASL Compliance
We comply with Canada’s Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (such as promotional emails or seasonal maintenance reminders) if:
- You have provided express consent, or
- You have an existing business relationship with us and have not opted out
Every marketing email includes a clear and functional unsubscribe mechanism. You can opt out at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process unsubscribe requests within 10 business days.
Transactional communications (such as estimate follow-ups, appointment confirmations, project updates, or warranty information) are not considered commercial messages under CASL and may be sent without separate consent.
7. Sharing Your Personal Data
We may share your personal data with third parties only under the following circumstances:
Service Providers: With trusted third parties that assist in delivering our services, including web hosting, analytics, payment processing, and material suppliers who require delivery addresses.
Insurance Companies: When you authorize us to assist with an insurance claim, we share project documentation, damage assessments, and repair estimates with your insurance provider and their adjusters.
Government & Regulatory Bodies: With the City of Calgary or other municipal authorities for building permit applications, with the Workers’ Compensation Board – Alberta for workplace coverage compliance, and with any other regulatory body as required by law.
Manufacturer Warranty Registration: When registering your roof or exterior product warranties with manufacturers (such as CertainTeed, Malarkey, IKO, GAF, James Hardie, or others), we share your name, property address, and installation details as required by the manufacturer.
Business Transfers: In connection with the sale, transfer, or merger of parts of our business or assets.
Legal or Regulatory Compliance: When required to comply with applicable legal or regulatory obligations.
All third parties receiving your data are expected to process it in compliance with applicable data protection laws.
8. Third-Party Services
We use the following third-party services that may process your data:
- Google Analytics – Website traffic analysis
- Google Fonts – Typography (may log IP addresses)
- Web Hosting Provider – Server and data storage
These third parties are bound by their own privacy policies. We do not control how they handle data once it leaves our systems. We do not use third-party advertising networks and do not display ads on our website.
9. Cookies
Our website uses cookies to improve your browsing experience:
Essential Cookies: Required for basic website functionality, including contact form submissions and page navigation.
Analytics Cookies: Used to collect aggregate data about website traffic. This data is anonymized and does not personally identify you. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Functionality Cookies: Enable a personalized experience by remembering your preferences.
You can disable cookies through your browser settings. However, disabling cookies may affect website functionality.
10. Project Photography
As part of our roofing and exterior renovation services, we photograph your property before, during, and after project completion. These photographs are used for:
- Quality assurance and internal project documentation
- Warranty support and claim documentation
- Insurance claim evidence (when applicable)
We will only use project photographs on our website, social media, or marketing materials with your explicit written consent. You may decline or withdraw consent for marketing use at any time without affecting our service delivery or warranty obligations.
11. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure hosting, encrypted connections (HTTPS), restricted access to personal data, and secure storage of physical project documents.
In the event of a data breach, we will promptly notify you and any applicable regulatory authorities in accordance with PIPEDA and Alberta’s PIPA.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
12. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:
- Contact form submissions and estimate requests: Retained for 2 years or the duration of our business relationship, whichever is longer
- Client project records: Retained for 7 years after project completion for warranty, legal, and accounting purposes
- Insurance claim documentation: Retained for the duration of the claim plus 7 years
- Project photographs: Retained indefinitely for warranty support; marketing use requires ongoing consent
- Website analytics data: Retained in aggregate form as configured in our analytics platform (default 26 months)
After the retention period, personal information is securely deleted or anonymized.
13. Your Privacy Rights
Under PIPEDA and Alberta’s PIPA, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Withdrawal of Consent: Withdraw your consent to our collection, use, or disclosure of your information (subject to legal or contractual restrictions).
Erasure: Request deletion of your personal data, subject to certain exceptions where retention is legally required (such as warranty records or tax documentation).
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us at privacy@hksconstruction.ca. We will respond to your request within 30 days.
14. Children’s Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. Significant changes may also be communicated via website notice or email to existing clients.
16. Complaints
If you believe that our handling of your personal data does not comply with applicable data protection laws, you have the right to lodge a complaint with:
- The Office of the Privacy Commissioner of Canada (OPC) – www.priv.gc.ca
- The Office of the Information and Privacy Commissioner of Alberta (OIPC) – www.oipc.ab.ca
Alternatively, you may contact us directly to discuss your concerns.
17. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
HKS Construction Ltd.
106-200 Lincoln Way SW Calgary, Alberta T3E 7G7, Canada
Phone: (587) 225 – 3419
Email: contact@hksconstruction.ca
Privacy Inquiries: privacy@hksconstruction.ca
Website: https://hksconstruction.ca